Delivery Information
Details of our Delivery Service
Current Status (for us and other suppliers)
Please be aware that with the gradual reopening of Hospitality, all couriers and delivery companies are extremely busy at present so Next Day delivery service, although working well for 90% of smaller stocked item orders, cannot be guaranteed at present. We are sorry for any inconvenience.
As per many UK logistics organisations, we are experiencing some delays for larger items delivered by lorry, such as palletised appliances due to driver shortages. Where we can, we will inform you if there are any particular hold-up issues for items being sourced direct from our suppliers.
We do anticipate some disruption to supply logistics for the next few months so, if you are able to plan forward, we recommend ordering your essentials as early as you can to avoid any difficulties during busy periods.
COVID19 STATUS:
Covid-19 precautions are still impacting packing and delivery but 90% of items held in stock are currently being delivered next business day (and Saturdays) providing orders are placed by 3.30pm although we are still advising 1-3 days delivery but due to extra workload, the options to select Guaranteed Next Day and Saturday delivery are suspended.
Changes to Parcelforce procedures have been introduced to give greater protection to delivery staff and customers See https://www.parcelforce.com/coronavirus
COVID19 updates here
Delivery Charges
Orders over £75 (excl VAT) have FREE delivery for UK Mainland Delivery postcode addresses (see Yellow Zone map).
Orders under £75 (excl VAT) are charged £5.95 (+ VAT) for UK Mainland Delivery postcode addresses (see Yellow Zone map)
Products indicated as 'Stock Items' will be scheduled for delivery Next Working Day unless otherwise specified on the item description (e.g. larger appliances or heavy items requiring lorry transport). Exceptionally, adverse weather or other transport disruptions, for which we have no control, may cause some delay.
We strive to deliver both Free and standard paid shipping of items held in stock for next working day (currently 95% success rate)
Despatch Scheduling
To achieve next day delivery, please place orders by 3.30pm. We do our best to process later orders for next working day delivery but late afternoon / evening orders will be processed the following day. Call us for advice if your order is urgent.
Orders placed Thursday evening and Friday will normally delivered Monday (Saturday delivery option is currently suspended)..
Orders placed between 3.30 Friday and Sunday inclusive, will be normally be processed on Monday.
Bank Holidays: we publish amended delivery schedules in advance.
Parcel Tracking Information
After your order has been processed and when available, we will forward you the tracking link for your delivery. Ordinarily, this information will give you your delivery time to within about 60 minutes of arrival.
Age-restricted Product Deliveries
Products marked as age restricted (18 years & over) may require an ID check on delivery. We will not deliver such items to minors
Offshore & Remote Postcodes (Red & Blue Zones)
Due to distance, we are unable to offer a premium delivery service (Next day before noon & Saturday deliveries) to postcodes in these zones.
Delivery Zones & Charges
Please see below the map for delivery charges
|
MAINLAND UK POSTCODES (Yellow zone on map) |
||
|
DELIVERY SERVICE |
Order Value Under £75 excluding VAT |
Order Value Over £75 excluding VAT |
|
Standard Delivery (Usually Next Working Day for stocked items) |
£5.95 |
FREE |
|
Next Day Guaranteed Before 12pm (CURRENTLY SUSPENDED) |
£12.95 |
£12.95 |
|
Saturday Delivery (CURRENTLY SUSPENDED) |
£12.95 |
£12.95 |
|
NI, OFFSHORE & REMOTE POSTCODES (Blue zone on map) |
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|
Northern Ireland, IoM, IoW Scilly Iles |
Order Value Under £75 excluding VAT |
Order Value Over £75 excluding VAT |
|
Standard Delivery (1-2 days, stocked items) |
£12.00 |
£6.00 |
|
OFFSHORE & REMOTE POSTCODES (Red zone on map) |
||
|
LOCATION |
Order Value Under £75 excluding VAT |
Order Value Over £75 excluding VAT |
|
Scottish Highlands, Isle of Man, Isle of Wight |
£12.00 |
£6.00 |
|
Channel Islands |
£17.00 |
£11.00 |
|
Scottish Islands |
£12.00 |
£6.00 |
|
Alderney |
£17.00 |
£11.00 |
If you are uncertain of the appropriate delivery charge or delivery schedule - please call us.
IMPORTANT: PLEASE NOTE:
Standard delivery times by our carriers are between 07:00 and 18:30.
We will forward you, by email, parcel tracking details web address for your order prior to delivery. It will provide delivery time estimates and the current location and status of you parcel(s).
Please note your deliveries need to be signed for. For residential addresses where this is not possible, after the initial delivery attempt, parcels can be collected from the post office. Please look out for your failed delivery card for details of your local collection point. For Trade addresses, two delivery attempts will be made before goods are returned to the local depot for collection.
Please note, for restricted items, such as knives and certain chemicals, the receiver must be over 18 years of age and may be asked to prove this with appropriate identification document/evidence by the delivery agent.
For parcels exceeding 30kg in weight, our carriers will require assistance when delivering to your premises
The following yellow zone post codes are despatched on a 48hr service: AB31, AB33-56, PH10-11, PH13-14, FK8, FK17-21.
*Blue Zone: Liquids over 1ltr will be shipped on a 48hr service.
Items advertised with extended delivery lead times (not held in stock) are not eligible for premium delivery services.
NON-UK EU DESTINATIONS
We are normally able to deliver to business addresses in other EU countries but please call us on 44 1568 368250 or use the contact form for information about additional shipping charges and estimated delivery times.
LARGE APPLIANCES & OTHER ITEMS
….It would seem obvious but please check dimensions and access ways for large appliance before placing your order. See the video: