Delivery Information
Details of our Delivery Service
STATUS:
25th July: Parcelforce is advising that currently, standard delivery is now taking 1-2 days.
Covid-19 is impacting the availability of some products and affecting delivery arrangements. Due to extra workload, Guaranteed Next Day and Saturday delivery services are currently suspended but although we are advising a 48hr delivery schedule, many orders still arriving Next Business Day.
Please note that Parcelforce is also declining to carry some larger items in their vans and lorry delivery is required instead which is requiring us to pay a large shipping surcharge (typically £45 +VAT for pallet delivery). The products affected are unpredictable and we do not know which are affected until the order is processed. Where this happens we will advise the customer who may wish not to progress the order.
Changes to Parcelforce procedures have been introduced to give greater protection to delivery staff and customers See https://www.parcelforce.com/coronavirus
COVID19 updates here
Delivery Charges
Orders over £75 (excl VAT) have FREE delivery for UK Mainland Delivery postcode addresses (see Yellow Zone map).
Orders under £75 (excl VAT) are charged £4.95 (+ VAT) for UK Mainland Delivery postcode addresses (see Yellow Zone map)
Products indicated as 'Stock Items' will be scheduled for delivery Next Working Day unless otherwise specified on the item description (e.g. larger appliances or heavy items requiring lorry transport). Exceptionally, adverse weather or other transport disruptions, for which we have no control, may cause some delay.
We strive to deliver both Free and standard paid shipping of items held in stock for next working day (currently 95% success rate)
Despatch Scheduling
To achieve next day delivery, please place orders by 3.30pm. We do our best to process later orders for next working day delivery but late afternoon / evening orders will be processed the following day. Call us for advice if your order is urgent.
Orders placed Thursday evening and Friday, unless a Saturday delivery option is selected, will be delivered Monday.
We do not currently operate next day delivery for orders received over the weekend. Orders placed between 3.30 Friday and Sunday inclusive, will be processed on Monday for delivery Tuesday.
Bank Holidays: we publish amended delivery schedules in advance.
Parcel Tracking Information
After your order has been processed and when available, we will forward you the tracking link for your delivery. Ordinarily, this information will give you your delivery time to within about 60 minutes of arrival.
Offshore & Remote Postcodes (Red & Blue Zones)
Due to distance, we are unable to offer a premium delivery service (Next day before noon & Saturday deliveries) to postcodes in these zones.
Delivery Zones & Charges
Please see below the map for delivery charges
|
MAINLAND UK POSTCODES (Yellow zone on map) |
||
|
DELIVERY SERVICE |
Order Value Under £75 excluding VAT |
Order Value Over £75 excluding VAT |
|
Standard Delivery (Usually Next Working Day for stocked items) |
£4.95 |
FREE |
|
Next Day Guaranteed Before 12pm |
£12.95 |
£12.95 |
|
Saturday Delivery |
£12.95 |
£12.95 |
|
NI, OFFSHORE & REMOTE POSTCODES (Blue zone on map) |
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Northern Ireland, IoM, IoW Scilly Iles |
Order Value Under £75 excluding VAT |
Order Value Over £75 excluding VAT |
|
Standard Delivery (1-2 days, stocked items) |
£12.95 |
£7.50 |
|
OFFSHORE & REMOTE POSTCODES (Red zone on map) |
||
|
LOCATION |
Order Value Under £75 excluding VAT |
Order Value Over £75 excluding VAT |
|
Scottish Highlands, Isle of Man, Isle of Wight |
£12.95 |
£5 |
|
Channel Islands |
£17.95 |
£10 |
|
Scottish Islands |
£22.95 |
£15 |
|
Alderney |
£32.95 |
£25 |
If you are uncertain of the appropriate delivery charge or delivery schedule - please call us.
IMPORTANT: PLEASE NOTE:
Standard delivery times by our carriers are between 07:00 and 18:30.
We will forward you, by email, parcel tracking details web address for your order prior to delivery. It will provide delivery time estimates and the current location and status of you parcel(s).
Please note your deliveries need to be signed for. For residential addresses where this is not possible, after the initial delivery attempt, parcels can be collected from the post office. Please look out for your failed delivery card for details of your local collection point. For Trade addresses, two delivery attempts will be made before goods are returned to the local depot for collection.
Please note, for restricted items, such as knives and certain chemicals, the receiver must be over 18 years of age and may be asked to prove this with appropriate identification document/evidence by the delivery agent.
For parcels exceeding 30kg in weight, our carriers will require assistance when delivering to your premises
The following yellow zone post codes are despatched on a 48hr service: AB31, AB33-56, PH10-11, PH13-14, FK8, FK17-21.
*Blue Zone: Liquids over 1ltr will be shipped on a 48hr service.
Items advertised with extended delivery lead times (not held in stock) are not eligible for premium delivery services.
NON-UK EU DESTINATIONS
We are normally able to deliver to business addresses in other EU countries but please call us on 44 1568 368250 or use the contact form for information about additional shipping charges and estimated delivery times.
LARGE APPLIANCES & OTHER ITEMS
….It would seem obvious but please check dimensions and access ways for large appliance before placing your order. See the video: